Frequently Asked Questions (FAQ's)

What is Trendyfy?
Trendyfy is an online platform specializing in premium hair oils that promote healthy, strong, and shiny hair. We focus on providing natural, effective, and affordable hair care solutions tailored to diverse hair types and needs.

Where is Trendyfy based?
Trendyfy is an online-only brand serving customers across India.

Orders and Shipping

How can I place an order?
Visit our website, explore our collection of hair oils, select the product(s) you want, and complete the checkout process.

Do you ship internationally?
Currently, we only ship within India.

How much does shipping cost?
We offer free shipping on all orders, no matter the size or value.

How long does shipping take?
Orders are shipped within 24 to 48 hours of purchase. Delivery typically takes 3–7 business days, depending on your location.

Can I track my order?
Yes, a tracking link will be sent to you via SMS and email once your order is shipped.

Can I cancel or modify my order?
Orders cannot be modified once placed. Cancellations are accepted within 24 to 48 hours of purchase.

Returns and Exchanges

What is your return and exchange policy?
We provide a 7-day return and exchange policy. Items must be unused, in their original condition, and returned with all tags and packaging intact.

What is the cost of return or replacement?
We offer free return pick-up through our courier partner, subject to availability in your area.

How do I initiate a return or exchange?
To initiate a return or exchange, please contact us via:

• Phone: +91 8360036938 
• Mail: support@trendyfy.shop
• WhatsApp Us: +91 83600036938

Where can I find your return policy?
Visit our Return Policy page at: [Insert Link to Return Policy Page].

Product Information

Where can I find product details?
Detailed product descriptions, including benefits and usage instructions, are available on each product page on our website.

Payments and Discounts

What payment methods do you accept?
We accept all major credit/debit cards, UPI, and other popular payment options at checkout.

Do you offer discounts or promotions?
Yes, stay updated by subscribing to our newsletter and following us on social media to receive exclusive deals and special offers.

Customer Support

How can I contact customer service?
You can reach us via:

• Phone: +91 8360036938 
• Mail: support@trendyfy.shop
• WhatsApp Us: +91 83600036938

What should I do if I receive a defective item?
If you receive a defective item, contact us immediately through WhatsApp or email with your order details and photos of the product. Our team will assist you promptly.

Others

How can I stay updated with new products?
Follow us on social media and subscribe to our newsletter for the latest updates and product launches.